Refund Policy.

This Refund Policy applies to paid digital products and services sold by OkeyMeta Ltd through okeymeta.com.ng and authorised payment channels, including prepaid API plans, top-ups, and related developer services. It should be read together with our Terms & Conditions.

OkeyMeta sells digital services delivered electronically. After successful payment, credits, plan allowances, or account entitlements are typically applied automatically. Because usage can begin immediately, most purchases are non-refundable once delivered.

We may approve a full or partial refund at our discretion, or where required by law, in cases such as:

• Duplicate charge — you were billed more than once for the same order.
• Failed delivery — payment succeeded but credits or plan entitlements were not applied to your account within a reasonable time and we cannot resolve the issue promptly.
• Material service failure — a verified, prolonged outage prevented meaningful use of a newly purchased prepaid plan and we cannot provide a service credit instead.
• Unauthorized transaction — you report fraud promptly and our investigation supports your claim.
• Cooling-off rights — where applicable consumer-protection law grants you a statutory cancellation period and the purchase qualifies.

Refunds are generally not provided when:

• Prepaid credits or plan allowances have already been issued to your account.
• Any portion of the purchased credits or tokens has been consumed.
• The purchase was made in violation of our Terms or acceptable-use rules.
• You changed your mind after successful delivery of digital services.
• Issues arise from your integration, network, or third-party tooling outside OkeyMeta's control.

In many cases, instead of a cash refund, we may offer an account credit, plan extension, or rate-limit adjustment of equal value. You may accept or decline a proposed credit; if you decline, we will review a monetary refund where eligible.

Email billing@okeymeta.com.ng within 14 days of the charge with:

• Your account email and, if available, transaction reference or receipt ID.
• Date and amount of the payment.
• A brief description of the issue.

We aim to acknowledge requests within 2 business days and to resolve them within 10 business days. Approved refunds are returned to the original payment method where possible. Bank or card processing times may add 5–14 business days.

Please contact us before initiating a chargeback so we can investigate. Unwarranted chargebacks may lead to account suspension while the dispute is reviewed.

Refunds are processed in the same currency as the original transaction where supported. Foreign-exchange differences, bank fees, or card-network charges imposed by your financial institution are outside our control and may not be reimbursable.

We may update this policy by posting a revised version on this page. The date at the top reflects the latest revision.

OkeyMeta Ltd · billing@okeymeta.com.ng
General support: support@okeymeta.com.ng